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Do Not Call Registry (DNCR)
Active since September 2022.
Protecting You from Unwanted Calls
In compliance with the Telecommunications and Digital Government Regulatory Authority (TDRA)'s regulations, the Do Not Call Registry (DNCR) is a nationwide service that empowers you to control telemarketing calls and messages. By adding your number to the DNCR, you'll opt out of receiving telemarketing communications from all companies in the UAE, including Virgin Mobile.
Key benefits:
- No More Telemarketing: Once registered, you'll no longer receive unsolicited telemarketing calls, SMS, or emails
- Service Messages: You'll continue to receive important service-related messages from Virgin Mobile
- Indefinite Registration: Your number remains on the DNCR until you choose to remove it or your service is disconnected
How to register
You have multiple convenient options to register your number with the DNCR:
- Through the Virgin Mobile App:
- Open the Virgin Mobile app
- Navigate to 'Settings'
- Find the 'Manage third-party voice calls' option
- Enable the toggle and confirm to add your number to the DNCR
- Other Channels: Virgin Mobile also provides additional ways to register, such as visiting a Virgin Mobile store, contacting customer support, or using their website. Please check the Virgin Mobile website or app for the most up-to-date instructions
Remember: Adding your number to the DNCR is your choice, and you can remove it anytime if you wish to receive telemarketing communications again.
Have a complaint? Submit here
Got questions?
How can I block spam phone calls through the device’s setting?
You can block spam phone calls using the below options depending on your device model:
| Device name | Option 1 | Option 2 |
| iPhone 12 Pro Max iPhone 13 Pro Max iPhone 11 iPhone X iPhone 11 Pro Max iPhone 7 iPhone 7 Plus iPhone 12 Pro iPhone XS Max | Have an iPhone, iPad, or iPod Touch? You can block phone numbers, contacts and emails. | You can block spam and phone calls. |
| Huawei Y9 Prime Nova Y70 | You can filter and block spam calls |
| Samsung Grand Prime Plus A51 | Have a Galaxy phone? You can block spam calls with Smart Call on your Galaxy phone. | You can configure Android to handle incoming spam calls. Configure spam settings |
Currently, the Virgin Mobile app does not contain 'anti-spam call' blocking features.
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Why was the national ‘Do Not Call Registry’ (DNCR) created?
The national ‘Do Not Call Registry’ was created to enable you to choose to stop receiving unsolicited marketing calls.
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What benefits will I get if I register my number with the ‘Do Not Call Registry’?
The ‘Do Not Call Registry’ allows you to stop or reduce the amount of unwanted telemarketing calls you receive. Telemarketers are required by law to stop contacting you once you're on the register, unless you have provided them your consent.
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How do I register my number with the DNCR?
You can register your number in the DNCR through Virgin Mobile. Alternatively, you can follow below steps;
1- If you're using an iOS device, tap on 'More' in the menu at the bottom of the home screen. For Android users, open up your side menu on the top left.
2- Tap on ‘Settings’.
3- Here you will see ‘Manage third party voice calls’. Enable the toggle and tap on confirm to add yur number to the Do Not Call Registry.
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How do I submit a Spam calls complaint?
In case you receive telemarketing or fraud calls, kindly fill out the complaint form above and submit a complaint. Alternatively, you can report the issue to our care team by sending a message or SMS with the following format: <Report> <Space> <Number> to 1012.
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How long does it take to update the DNCR status?
The DNCR status is updated immediately. If you still receive telemarketing calls after adding your number to the DNCR, kindly contact us to make a complaint.
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How do I unregister my number from the DNCR?
Visit the settings in the Virgin Mobile app to unregister your mobile number.
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How do I check the status of my number registration in DNCR?
Visit the settings in the Virgin Mobile app to unregister your mobile number.
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Will my DNCR status automatically change?
No, your DNCR status will always remain the same as the last update done by you. Virgin Mobile will only remove your number from the DNCR once your services are terminated and your number is deactivated.
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If my number is added to the DNCR, will I still receive unsolicited or malicious calls?
Yes, you may still receive such calls as the DNCR is only a registry for the legitimate telemarketing companies that contact you based on your DNCR preference.
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If my number is added to the DNCR, can a company still make a telemarketing call to my number?
As of the August 2023 update, telemarketers may no longer contact individuals whose numbers are listed in the DNCR, even with prior consent. In case you still receive telemarketing calls, you can report the call by filling out the complaint form above and submitting a complaint.
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