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What is an eSIM?
An eSIM, or embedded SIM, is a revolutionary digital SIM card that eliminates the need for physical SIM cards in your device. Welcome to the future of mobile connectivity with eSIM technology. With an eSIM Card, you can enjoy the freedom and convenience of connecting to a mobile network without the hassle of swapping SIM cards.
By choosing an eSIM UAE, you unlock a world of benefits. Say goodbye to the inconvenience of carrying multiple SIM cards or worrying about losing or damaging them. eSIMs also offer flexibility and convenience for those who frequently switch devices or upgrade their smartphones. With a Virgin Mobile eSIM, you can easily transfer your mobile plan to a new device without needing physical SIM card swaps or visits to a store.
Experience the future of mobile connectivity with Virgin Mobile eSIM technology. Enjoy the freedom, convenience, and flexibility it brings to your mobile experience. Simply check your device compatibility with Virgin Mobile eSIM. If you're ready, click the 'Get started' button below to get an eSIM.
Fast, seamless digital activation
We've made onboarding fully digital! Now you can activate your eSIM with UAE PASS for hassle-free registration. Sign up for an eSIM effortlessly through UAE PASS in Virgin Mobile app bypassing store visits and physical ID verification. Embracing a fully digital approach, we have prioritised speed, convenience, and sustainability, making registration a breeze for you.
Switching to a Virgin Mobile eSIM is really easy! If you have UAE PASS, you can do it instantly through the Virgin Mobile app. No waiting, just a few clicks and you're connected!
Don't have UAE Pass or prefer some help? No worries! Virgin Mobile can send an activation specialist to your door. They'll scan your Emirates ID and activate your eSIM for you, making the whole process super convenient.
An eSIM is an electronic SIM card, or better described as an “embedded SIM”. It can contain up to 10 different profiles. eSIMs will replace the physical plastic SIM that all current smartphones use with a virtual embedded equivalent that has been pre-built in some compatible devices.
Find out how you can change from physical to eSIM
You can change from a physical SIM to an eSIM and there are no extra charges to activate the eSIM.
If you are an iOS user you can update your SIM or follow the below steps on the app:
If you are an Android user, please head to the nearest store to move to eSIM.
Please note that:
You can have 5 SIMs registered under one Emirates ID or 2 SIMs under one passport. You may have up to 10 numbers total registered to 1 email address.
There has been a regulation change in the UAE mandating that residents can only have 5 SIMs with a single network provider. Virgin Mobile and Du are part of the same network, therefore you can only have 5 SIMs registered in total across both providers.
If you have more than 5 registered SIMs to your Emirates ID, please follow one of the following 2 options to ensure you are compliant:
1: Change the SIM ownership to someone else
To ensure you don’t lose any numbers, please transfer the ownership to a friend or family member who has less than 5 SIMs registered on their Emirates ID. You can do this by scheduling an appointment with one of our customer care champions via the in-app chat.
2: Cancel any unused SIMs under your Emirates ID
If you have more than 5 Virgin SIMs or more than 5 SIMs across both Virgin Mobile and Du, please cancel any SIMs that you don't often use to reduce your total to 5 SIMs.
If you choose to cancel any unused SIMs, here’s what you’ll need to do:
You can get an eSIM for your phone if your phone is eligible. Below are the devices that support eSIM :