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Setting up your 5G WiFi router is easy! Watch this quick video guide for step-by-step instructions:



Here are out tips for optimal setup performance:

• Placement: Put your router near a window, centrally located, and elevated (1-1.5 meters) with no obstructions.
• Avoid interference: Keep it away from other electronics that could mess with the signal.
• Location matters: Make sure it’s in the same spot you chose when you signed up, as it’s designed for that specific location.

Want to get it just right? If you are using Virgin Mobile's Huawei router it is even easier for you. Download and open the Huawei AI Life App, tap "Find Optimal Location," and click Start. Wait 30 seconds for the test result, then score your signal quality and update the location info. Move the router to another location, repeat the process, and you'll find the perfect spot with the strongest signal.

Want to change your name and password? Easy too!

• For all 5G routers: Enter the webGUI IP address (e.g., https://192.168.70.1) into your browser. You’ll find the IP address and login details on the nameplate under the router.
• For Virgin Mobile’s Huawei router: Download and open the Huawei AI Life App. In “Online Devices” of the “Device” page, select the device whose name you want to change. Touch “change device name”, enter the device name, and touch OK

Need to reset your router?

• For all 5G routers: Press the reset button (usually at the back) with a paperclip for 7 seconds. Note: This will erase your WiFi name, password, and custom settings.
• For Virgin Mobile’s Huawei router: Download and open the Huawei AI Life App. Go to “Show more” then “Advanced settings”. Touch “REBOOT”