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You can have 10 registered under one Emirates ID registered to 1 email address.

There has been a regulation change in the UAE mandating that UAE nationals can only have 10 SIMs with a single network provider. Virgin Mobile and Du are part of the same network, therefore you can only have 10 SIMs registered in total across both providers.

If you have more than 10 registered SIMs to your Emirates ID, please follow one of the following 2 options to ensure you are compliant:

1: Change the SIM ownership to someone else

To ensure you don’t lose any numbers, please transfer the ownership to a friend or family member who has less than 10 SIMs registered on their Emirates ID. You can do this by scheduling an appointment with one of our customer care champions via the in-app chat.

2: Cancel any unused SIMs under your Emirates ID

If you have more than 10 Virgin SIMs or more than 10 SIMs across both Virgin Mobile and Du, please cancel any SIMs that you don't often use to reduce your total to 10 SIMs.

If you choose to cancel any unused SIMs, here’s what you’ll need to do:

• 12-month & 6-month plans: Please contact the care team through the in-app chat, who will be able to cancel your plan for you
• Monthly plans: Please go into the app and terminate the desired number(s). You can also read more about SIM termination
• Du numbers: Please reach out to Du if you wish to cancel Du numbers or change ownership