Ready for an iPhone 16 Upgrade? Buy Now!

How can we help you?

We have answers

Search results for:
Whoa! No results!
Turns out that your question isn't frequently asked!
Search again
Top matches
There is no Top matches
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Other results
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Show top matches only Show other results
Search again

Why is payment rejected?

There could be a number of reasons as to why your payment was rejected. Here are some of the most common ones:

  • Your debit/credit card is expired
  • You entered your debit/credit card number incorrectly
  • You entered the CVV (3 digits on the back of your card) incorrectly
  • Your card is not enabled for online payments
  • There isn't enough money in your account to make the payment
  • You are using an international debit/credit card issued by a country we don’t accept

If you believe there are no issues with your debit/credit card, please contact your bank.

If your plan renewal failed because your payment was rejected, please click on the “RETRY” button on your home screen page.

Was this helpful?

Still have questions?

Web chat

Please write a message to start the chat.
Send