How can we help you?

We offer VoIP calling through two apps: BOTIM and C'ME. To use VoIP in the UAE, you must subscribe to our Internet Calling on your Virgin Mobile app. Alternatively, you can SMS “ICP” to 1012.

• Things to know about Internet Calling subscription:
• We'll charge your Virgin Mobile payment card AED 52.50.
• You'll need to download the BOTIM or C'ME app to begin making internet calls.
• We'll charge your card every month when your Internet Calling subscription renews.
• Your cycle will last for 30 days from the day you pay.
• You can unsubscribe at any time; SIMply SMS CCP to 1012 and unsubscribe immediately. If you unsubscribe before mid-cycle, you will lose your remaining balance.
• If pause or terminate your Virgin Mobile plan, decide to transfer your number to another operator, or if your payment fails in any month, your Internet Calling will be automatically unsubscribed.
• If you run out of data, you can't use your Internet Calling. If this happens, boost your data from your Virgin Mobile app.

To find out more about our Internet Calling, click here